Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@bellurebeauty.eu.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@bellurebeauty.eu.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene and safety reasons, beauty and personal care products that have been opened, used, or tested cannot be returned.

Beauty products may be eligible for a return if they are unused, unopened, in their original packaging, and in the same condition in which they were received, subject to the terms of our return policy.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item is eligible for a return, please contact us at care@bellurebeauty.eu before sending it back.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer direct exchanges. If you would like a different product, please return your original item in accordance with our return policy. Once your return has been approved, you may place a new order for the desired item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@bellurebeauty.eu.